Terms & Conditions

Welcome to Bodi Bar

These Terms and Conditions ("Terms") govern your use of Bodi Bar's services, facilities, and website. By booking a session, purchasing a package, or using our services, you agree to be bound by these Terms. Please read them carefully before proceeding.

1. Services Provided

Bodi Bar offers infrared-heated lymphatic drainage and body sculpting sessions using specialized Roll machines. Our services include:

• Individual Bodi Roll sessions (30, 45, or 60 minutes)
• Multi-session packages
• Opening special deals and promotions
• Wellness consultations and guidance

Important: Bodi Roll sessions are for general wellness purposes only and are not a substitute for medical treatment, diagnosis, or advice. Results vary per individual.

2. Booking and Appointments

2.1 Booking Process

• Appointments can be booked through our website booking system, by phone, or in person
• All bookings are subject to availability
• First-time clients must complete a Client Intake & Consent form before their first session
• You will receive a booking confirmation via email

2.2 Arrival Time

• Please arrive 5 minutes early for your first appointment
• Late arrivals may result in shortened session times to respect subsequent appointments
• Sessions lost due to late arrival are non-refundable

3. Payment Terms

3.1 Pricing and Packages

• All prices are displayed in South African Rand (ZAR)
• Prices are subject to change without notice, but existing bookings and purchased packages honor the price at time of purchase
• Package deals offer discounted rates and must be used according to their specific terms

3.2 Payment Methods

• We accept credit/debit cards, EFT, and other payment methods as displayed at checkout
• Payment is required in full at the time of booking
• All transactions are processed securely through our payment providers

3.3 Package Validity

• Most packages expire between 4-8 weeks from date of purchase
• Specific validity periods are clearly stated at time of purchase
• Packages are non-transferable and cannot be shared with other individuals
• Unused sessions expire after the validity period with no refund or extension
• Extensions may be granted only in exceptional circumstances at management's discretion

4. Refund Policy

• Single Sessions: Non-refundable once booked, but can be rescheduled with 12 hours' notice
• Packages: Non-refundable after purchase. Unused sessions cannot be refunded but can be used within the validity period
• Opening Specials: All promotional packages are final sale and non-refundable
• Exceptions: Refunds may be considered for medical emergencies with supporting documentation, at management's discretion

5. Health and Safety Requirements

5.1 Client Responsibilities

You must:

• Provide accurate and complete health information on your intake form
• Inform staff of any changes to your health status before each session
• Consult your healthcare provider if you have any medical concerns
• Follow all pre-session and post-session care instructions
• Hydrate adequately before, during, and after sessions

5.2 Contraindications

Bodi Roll sessions may not be suitable if you have:

• Pregnancy (especially first trimester; wait until 6 months postpartum)
• Acute infection or fever
• Blood clotting disorders or DVT
• Severe varicose veins
• Cancer under active treatment
• Severe cardiovascular conditions
• Recent surgery or injury
• Open wounds or severe skin conditions

You must obtain clearance from your healthcare provider before booking if any of these conditions apply.

5.3 What to Wear

• Light, fitted activewear (leggings, fitted top or sports bra, socks)
• Avoid bulky seams, zippers, or jewelry
• Hair should be tied back

6. Liability Waiver

By using our services, you acknowledge and agree that:

• You participate in Bodi Roll sessions at your own risk
• You release and discharge Bodi Bar, its owners, employees, and contractors from any and all claims, demands, or causes of action arising from your participation
• Bodi Bar is not liable for any injury, adverse reaction, or health complications that may occur
• You accept full responsibility for any risks associated with the treatment
• Mild redness or temporary soreness may occur and is normal

7. Studio Policies

7.1 Conduct

• Respectful behavior is required at all times
• Mobile phones should be silenced during sessions
• Photography or video recording is prohibited without express permission
• Bodi Bar reserves the right to refuse service to anyone

7.2 Personal Belongings

• Bodi Bar is not responsible for lost, stolen, or damaged personal items
• Secure storage is available for valuables during your session

7.3 Hygiene

• Please arrive clean and ready for your session
• Strong perfumes or scents should be avoided
• If you are feeling unwell, please reschedule your appointment

8. Photography and Marketing

• We may request before/after photos for marketing purposes
• Your consent will always be obtained before using any images
• You can withdraw consent at any time by contacting us
• Images will be used respectfully and professionally on our website and social media

9. Intellectual Property

• All content on our website, including text, images, logos, and graphics, is owned by Bodi Bar
• You may not reproduce, distribute, or use our content without written permission

10. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy. We are committed to protecting your data and complying with applicable privacy laws including POPIA (Protection of Personal Information Act).

11. Modifications to Terms

Bodi Bar reserves the right to modify these Terms and Conditions at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the new Terms.

12. Governing Law

These Terms are governed by the laws of South Africa. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of South African courts.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.